LEADERSHIP COACHING

Visualizing and identifying the invisible problems and bringing them to the surface around team and enterprise by helping the leaders dig deeper into the issues and opportunities, challenging the assumptions by asking powerful questions. Then, together, we can lay out a viable, sustainable solution. 

• Identification of a target image of the customer as part of an order clarification
• Analysis of the current situation and preparation of hypotheses
• Root cause analysis by Issue mapping and clustering over time
• Deriving recommendations for action

Highlights:

• Agility self-assessment
• Clean language approch
• Design sprint
• Individual interviews & shadow coaching
• Impact mapping
• Powerful questions
• Solution canvas
• Systematic coaching journey
• Value stream mapping
• Vision, mission, strategy planning, and what and how to measure our success

AGILE PORTFOLIO MANAGEMENT

Enhance business agility by ensuring your portfolio is aligned with strategic objectives, enabling rapid response to market changes. I help organizations prioritize initiatives, streamline decision-making, and optimize resource allocation, driving both efficiency and impact across the enterprise.

Highlights:

• Portfolio health checks
• Lean Portfolio Management (LPM) framework implementation
• Cross-functional collaboration enhancement
• Strategic initiative prioritization
• Continuous improvement and adaptation
• Training on Agile Metrics and KPIs

CUSTOMER JOURNEY MAPPING

Optimize your customer experience by understanding and improving every interaction. I work with organizations to map customer journeys, identify pain points, and align customer experiences with strategic business goals. This service enhances business agility by ensuring customer needs are at the forefront of every initiative.

Highlights:

• Mapping of end-to-end customer journeys
• Identification of key touchpoints and pain points
• Alignment of customer experiences with business strategy
• Data-driven insights to enhance customer satisfaction
• Continuous improvement of customer experience across all channels

TEAM COACHING

Empowering the team to embrace agile principles and values. Supporting the team to become self-organized and accountable. Building up psychological safety overtime to work optimally. Promoting continuous improvement and high collaboration is what I'm here for. 

• Development of the customer's target image as part of demand clarification
• Facilitation of the conception of a workshop or training format adapted to customer requirements
• Supporting contributing ideas  
• Preparation of results and derivation of recommendations for action

Highlights:

• Agile foundation
• Elimination of impediments
• Simulations (Kanban methodology / Scrum framework)
• Support and coach the team, PO, DEV, SM
• Team development clock
• User story mapping
• How to increase every voice, explore new ideas, eliminate barriers

CUSTOM WORKSHOPS

I design and facilitate workshops and training sessions for teams and leaders. Adapting interactive methods such as "teaching from the back of the room," visualization, "liberating structures," and "gamification," I make topics more tangible for participants. 
These workshops are collaborative; we work together to develop the approach that best addresses the specific issues you wish to focus on.